Hotel & Contact Information

Hotel Name

Street Address

City

State/Region/Province

Postal / Zip Code

Hotel Phone Number

Hotel Fax Number

Property Contact Name

Property Email address

Property Contact Phone Number

Property Time Zone

Other Time Zone

Internet Service Provider

Guest Laundry Extension

Housekeeping Laundry Extension

Kitchen Extension

Business Center Extension

Meeting Room Extension

Pool Extension

Vestibule Extension

Lobby Extension

Fitness Extension

How many Landing phones?

What are their Extension(s)?

Bells, Paging or Entry Phone Extension

Please list any other common area phone(s) and their extension numbers

How many Admin phones?

Title/ Extension - Admin Phone #1

Title/ Extension - Admin Phone #2

Title/ Extension - Admin Phone #3

Title/ Extension - Admin Phone #4

Title/ Extension - Admin Phone #5

Title/ Extension - Admin Phone #6

Title/ Extension - Admin Phone #7

How many Admin phones? Please list their title & extension?

As a standard, we will match the extension(s) you have provided for common area and admin phones. If extensions are not provided, are you okay with us assigning extensions in the 700 series? (guest will dial "0" for the front desk)

What do you prefer?

How many floors do you have?

Do you have multiple buildings?

Where does the internet come into the building

When trying to reach a guest room, do you dial the room number?

Example: answer yes if room 101, you dial 101 OR answer no if room 101, you dial "7"101

Please explain

Do any of your guestrooms have more than one phone?

Which rooms have more than one phone?

Are you reusing your guestroom phones?

Do you have more than one model of guestroom phone?

Please provide the Qty and Make/Model per model

Please provide the Make/Model

After cutover, we ask that you retest all of your guestroom phones. When would you like this testing done?

Who from the hotel will be assigned to test each room?

Would you like the guestrooms to have voicemail?

If this changes in the future and requires reprovisioning, you may incur a fee.

Does your guestroom phone have a button to press to retrieve voicemail?

Do you utilize an offsite Reservations Call Center?

Please provide that number?

Do you have a customer pre-recorded music on hold (MOH) recording you would like us to play to callers on hold?

If yes, please attach a copy of that file in .wav or.MP3 to your onboarding ticket.

Would you like to use Automated Auto Attendant to answer your incoming calls from outside callers

With Auto Attendant do you want outside callers to be able to dial room numbers to reach guests?

If "YES" this can open guest up to fraudulent calls.

Who is your current phone service provider?

Who is the authorized user for your existing telephone carrier(s) and can make changes / billing?

Other than main and fax are there any other numbers that you would like to port over to VSR?

There is an additional monthly cost per DID. We do not port fire & security alarm line or roll over lines. If you have a toll free number, please include it.

Do you have the call forwarding feature enabled/activated with your current phone provider?

Note: Call forwarding on T1 or T1 PRI circuits can be particularly complex and requires coordination with the losing carrier before dispatching a technician to the site.

How do you forward your numbers? ie. codes

Are you charged long distance?

Note: we will try our best to find a local area code for your temp number for call forwarding, but if that is not available you may incur long distance charges for all incoming calls to the hotel after cutover until your number ports

Do you want your old PBX phone system removed as part of the installation?

Please provide an Emergency Reroute Number:

In case of an internet outage, power outage, or other disaster that precludes us from delivering inbound calls to the front desk, please provide an alternate destination to forward your front desk calls to.

For Emergency 911 call notification, which phones would you like notified?

ie. front desk, front desk and GM?

For Emergency 911 call notification, would you like an email notification?

Please provide email address that you would like notified.

Accounting/Finance

How would you like to pay your monthly service?

Billing Company Name

Billing Contact Phone Number

Number

Billing Contact Name

Billing Contact Email

Billing Contact Address

Pictures from Site

If you haven't already provided, please attach pictures of your phone room, phone equipment (with cover removed), network equipment, wiring blocks on the wall)

If you haven't already provided, please attach pictures of your guestroom phones front & back.

If you haven't already provided, please attach your floorplans with room numbers. This can be the fire escape plan on the back of your guestroom door. If room numbers are not listed on the floorplan, please provide a PMS tape/ report.

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Hotel & Contact Information

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Submit Techunifi

Submit website

Phone System Order Request Form

Hotel & Contact Information

Internet Service Provider

Accounting/Finance

Pictures from Site